Question 1

What are the delivery times?

Accepted Answer

Free 2–5 business day shipping across Canada on orders over $50.

Question 2

Do you ship internationally?

Accepted Answer

We currently ship within Canada only. US expansion is planned for 2026.

Question 3

How long is the warranty?

Accepted Answer

All devices include a 12-month warranty covering parts and labor.

Question 4

What does the warranty cover?

Accepted Answer

Any functional defect not caused by misuse: battery, screen, buttons, connectivity, etc.

Question 5

Can I return my device?

Accepted Answer

Yes, you have 15 days to return your device with no questions asked. Refunds are processed within 5 days.

Question 6

Is return shipping free?

Accepted Answer

Returns are free. A prepaid label is included with your order.

Question 7

Which payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, Apple Pay, Google Pay, and 4 interest-free installments.

Question 8

Can I pay in installments?

Accepted Answer

Yes, 4 interest-free installments available from $100 through our partner Affirm.

Question 9

What do the cosmetic grades mean?

Accepted Answer

New: sealed, never used. Like new: pristine. Excellent: invisible at 20 cm. Good: visible marks, perfect function.

Question 10

Are the batteries new?

Accepted Answer

All our batteries guarantee at least 85% capacity. Otherwise, they are replaced before shipping.

Question 11

Is my personal data protected?

Accepted Answer

All devices are fully wiped to industry standards before refurbishment.

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