Question 1

What is a CoinMobile refurbished device?

Accepted Answer

A pre-owned device fully tested (70+ checks), cleaned, restored and certified by our technicians. Indistinguable from new in daily use.

Question 2

What's the difference between grades (Like new, Excellent…)?

Accepted Answer

The grade describes the cosmetic condition. All grades carry the same functional guarantees. Like new: no marks. Excellent: micro-scratches invisible at 30 cm.

Question 3

How long is the warranty?

Accepted Answer

12 months on every device, parts and labor included. Extension to 24 months available at checkout.

Question 4

Can I return my device if I change my mind?

Accepted Answer

Yes — 15 days to return it for free, full refund, no questions asked.

Question 5

Are the batteries new?

Accepted Answer

All our batteries have at least 85% capacity. If lower, the battery is replaced with a new one.

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