FAQ

Frequently Asked Questions

💬 What types of products does CoinMobile offer?

We offer premium refurbished smartphones, tablets, laptops, and accessories, classified by clear grading levels (Like New, Excellent, Very Good, Good).

💬 What is a refurbished product?

A refurbished product is a device that has been restored to excellent working condition after inspection, repairs (if necessary), and full testing. At CoinMobile, every product is certified and guaranteed.

💬 What payment methods do you accept?

We accept secure payments by credit card (Visa, Mastercard, American Express), PayPal, and other secure payment methods displayed at checkout.

💬 What are the delivery times?

• Canada: 7 to 12 business days

• USA: 7 to 10 business days
  Orders are processed and shipped within 48 to 72 hours after confirmation.

💬 How does the warranty work?

All our products come with a limited warranty (minimum 6 months).
If an issue arises, contact our support team for exchange, repair, or refund options.

💬 How do I return a product?

You have 14 days after receiving your order to request a return.
Contact our support team at support@coinmobile.ca to receive the return instructions.

💬 Are the devices unlocked and compatible with my carrier?

Yes, all our phones are fully unlocked and compatible with most carriers in Canada and the USA.