CoinMobile Return Policy - Hassle-Free Returns & Refunds | CoinMobile

Last updated: 15 May 2025

1. Withdrawal Period

At CoinMobile, you have 14 calendar days from the date of receipt to return a product if you are not satisfied.

2. Return Conditions

To be eligible for a return:

  • The product must be returned in its original condition, complete, undamaged, and unaltered.

  • The product must include all accessories, cables, packaging, and documentation.

  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Return Procedure

To initiate a return:

  • Contact our customer service at support@coinmobile.ca mentioning your order number and the reason for the return.

  • We will provide you with return instructions and the return address.

  • Once the item is received and inspected, we will process your refund within 7 business days, via the original payment method.

4. Non-Returnable Items

  • Items showing excessive wear or misuse.

  • Items returned incomplete or damaged.

  • Returns after the 14-day period.

5. Exchange

If the product has a proven defect or functional issue under warranty, you may request an exchange or repair at no additional cost.